Returns and Refund Policy
Effective Date: April 28, 2026
1. Overview
At Dios Dlite, we take pride in delivering fresh, high-quality products. Due to the perishable nature of our items, all sales are considered final. This policy outlines the limited circumstances under which issues may be addressed and how customers can request support.
By placing an order on our website, you agree to the terms of this Returns and Refund Policy.
2. No Returns Policy
We do not accept returns once products have been delivered. This is due to health, safety, and quality control standards associated with consumable goods. Customers are encouraged to review their orders carefully before completing a purchase.
3. Refund Eligibility
Refunds are not provided for change of mind, incorrect selections made by the customer, or inability to receive an order at the scheduled time.
However, we may review and resolve issues in the following situations:
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If the product delivered is damaged or compromised
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If the wrong item was delivered
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If an item is missing from your order
In such cases, resolution may include a replacement, store credit, or refund at our discretion after review.
4. Reporting an Issue
To report a problem with your order, you must contact us within a reasonable time after delivery. Requests should include clear details of the issue and, where applicable, supporting evidence such as photos.
You can reach us through the following channels:
Dios Dlite
Email: info@diosdlite.com
Phone: +234 909 330 8309
Alternate Phone: +234 817 874 3430
Failure to report issues promptly may affect our ability to resolve them.
5. Order Accuracy and Responsibility
Customers are responsible for ensuring that all order details, including product selection and delivery information, are accurate before completing payment. Dios Dlite will not be responsible for errors resulting from incorrect information provided by the customer.
6. Delivery Conditions
Refunds or replacements will not be issued where delivery attempts fail due to incorrect address details, unavailability of the recipient, or inability to access the delivery location.
Customers are expected to be available to receive their orders at the agreed delivery time.
7. Subscription Orders
For subscription-based purchases, all payments are made upfront and are non-refundable once processed. Products selected for a subscription cycle cannot be modified after payment.
Customers may pause or reschedule deliveries where necessary, but such actions do not qualify for refunds or partial reimbursements.
8. Resolution Process
All reported issues are reviewed on a case-by-case basis. Dios Dlite reserves the right to determine the appropriate resolution, which may include replacement of the product, store credit, or refund where applicable.
9. Changes to This Policy
We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
10. Contact
If you have any questions regarding this policy, please contact us using the details provided above.
11. Acknowledgement
By placing an order with Dios Dlite, you confirm that you have read, understood, and agreed to this Returns and Refund Policy.