Privacy Policy
Effective Date: April 28, 2026
1. Introduction
Dios Dlite (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide when you interact with our website, such as when placing an order, filling out a contact form, or communicating with our support team. This information may include your full name, email address, phone number, delivery address, and billing details.
In addition to the information you provide, we automatically collect certain technical and usage data when you access our website. This may include your IP address, browser type, device information, pages visited, and the duration of your visit. This data helps us understand user behavior, improve website performance, and enhance your overall experience.
We may also collect transactional data such as order details, purchase history, and delivery preferences in order to effectively provide our services.
3. How We Use Your Information
Your information is used primarily to operate our business and deliver our services efficiently. This includes processing your orders, coordinating deliveries, and communicating important updates regarding your purchases.
We also use your information to respond to inquiries, provide customer support, and improve the functionality and performance of our website. Where permitted, we may use your contact details to send promotional offers, product updates, or marketing communications. You retain the right to opt out of such communications at any time.
Additionally, your information may be used to detect and prevent fraudulent activity, enforce our terms, and ensure the security of our platform.
4. Payment Processing
All payments made through our website are processed via secure third-party payment gateways. Dios Dlite does not store or have direct access to your full debit or credit card details. Payment providers are responsible for handling your financial information in accordance with their own privacy and security policies.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers where necessary to operate our business and fulfill your orders. This includes delivery personnel, payment processors, and technical service providers who support the functionality of our website.
We may also disclose your information if required to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
6. Data Security
We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. As such, absolute security cannot be guaranteed.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic. These technologies help us understand how users interact with our site and allow us to optimize performance.
You may choose to disable cookies through your browser settings; however, doing so may limit certain features or functionality of the website.
8. Your Rights
You have the right to request access to the personal information we hold about you and to request corrections where necessary. You may also request the deletion of your personal data, subject to applicable legal and operational requirements.
Where you have previously consented to receive marketing communications, you may withdraw that consent at any time. All such requests can be made by contacting us using the details provided below.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes maintaining records for order fulfillment, customer service, legal compliance, and dispute resolution.
10. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices, policies, or content of such external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication. Continued use of our website after any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us at:
Dios Dlite
Email: info@diosdlite.com (Dios Dlite)
Phone: +234 909 330 8309 (Dios Dlite)
Alternate Phone: +234 817 874 3430 (Dios Dlite)
13. Consent
By using our website, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.